Shipping policy

Delivery Services

Safe Road Services provides delivery for commercial, municipal, and contractor customers within our service area. Delivery availability, lead times, and fees may vary based on order size, product type, and location.

  • Delivery Radius: Standard delivery is available within approximately 15 miles of Worcester, MA. For areas outside this radius, please contact us for a custom quote.
  • Scheduling: Delivery dates and times are confirmed during order submission. You’ll receive an email notification once your order is confirmed.
  • Lead Time: Most standard orders are fulfilled within 1–3 business days, depending on weather conditions, product availability, and seasonal demand.
  • Delivery Conditions:

    • Buyer must provide a safe, accessible delivery location suitable for heavy trucks and equipment.

    • If delivery cannot be completed due to site inaccessibility or unsafe conditions, re-delivery fees may apply.

    • Products are delivered bulk or palletized based on order type. Safe Road Services is not responsible for product placement beyond the drop-off point.

  • After-Hours & Emergency Deliveries: Storm hours are available and will be posted on our website as soon as possible. After-hours and emergency deliveries are available by request.

Pickup Services

Customers may also choose to pick up their order at our facility.

  • Location (Liquids): Worcester Terminal Kansas Street, Worcester, MA 01610
  • Location (Granules): 203 Worcester-Providence Turnpike, Sutton, MA 01590
  • Scheduling: All pickups can be scheduled in advanced through online orders, calling or emailing. You’ll receive a confirmation email once your order is ready.
  • Pickup Hours: Monday–Friday, 7:00 AM – 3:00 PM
  • Identification: Please bring your order confirmation number and valid identification upon arrival
  • Loading: Our staff will assist in loading orders. Buyers are responsible for securing loads safely before leaving the premises.

Missed Deliveries or Pickups

If a scheduled delivery or pickup is missed due to customer unavailability, site inaccessibility, or other factors beyond our control, the order may be subject to additional fees for re-delivery, re-loading, or storage.

Weather & Seasonal Delays

During high-demand or extreme weather conditions, delivery times may be extended. Safe Road Services will make every effort to communicate delays promptly and reschedule as soon as possible.

Bulk and Seasonal Orders

For pre-season or contracted bulk deliveries:

All sales are final. No refunds or cancellations are permitted. If Buyer does not take full delivery during the season, Seller may, at its discretion, store remaining salt subject to storage fees or offer a credit toward a future season.

Contact

For delivery or pickup questions, please contact:
admin@saferoadservice.com
508-233-8894